Some common patient questions and inquiries about our services:
Q: Why can’t I get through on the phone on weekends?
A: On weekends (and evenings) we are strictly a Walk In Clinic and we staff accordingly. One staff member is posted at the reception desk and another staff member at the clinical desk; our switchboard is turned off.
Q: Why can’t I get a complete physical examination (CPX) on weekends?
A: A CPX should be completed by your family physician and is not classified as an ‘urgent’ issue.
Q: Why can’t you be more accurate on wait times?
A: The wait times are an estimate. Basically, it’s the number of patients on the list X 15 minutes per patient; however, times may be longer depending on the “reason” for the visit. And, if a patient presents to reception complaining of acute chest pains, breathing difficulties or is actively bleeding, they are put to the top of the list. Treating these types of medical emergencies will take substantially more time then 15 minutes and as such, wait times will get longer. Within minutes, wait times can change dramatically.
Q: Why do you charge for completing forms?
A: Sask Health coverage does not cover all costs incurred at a medical office so we follow guidelines set out by the Saskatchewan Medical Association for direct billing to patients. A list of the most common charges are posted at the reception desk and in each exam room.