News

Urgent Care Wait Times are “Estimates”

The estimated wait times posted on our website for the Urgent Care Clinic are exactly that … ESTIMATED.  And there are a number of factors that can extend or shorten that posted wait time.

• After you register, another patient may present with acute chest pains, or an actively bleeding laceration, or an onset of breathing difficulties / allergic reaction, etc.  These getting bumped to the top of the list and any one or a combination of these would take a physician out of a regular patient cycle and bump the wait time up.
• A physician may be called away to the hospital … the wait time goes up.
• Wait times will drop if patients choose to leave before their time is up and they fail to notify reception.

Wait times change throughout the day – every day and all day.  Keep checking our website for regular updates.

Remember you can always call 811 and speak with a health care professional.

Here’s a few other tidbits of information when visiting our Urgent care Clinic.

• Yes, we are still asking the screening questions and are asking that you to mask up when seeing the physician.
• If you present with Covid like symptoms, you will be asked to wait in your vehicle until your turn in the queue.  Staff will phone you.
• If staff phone you and the line is busy, you will be put to the bottom of the queue.
• We do not monitor social media for incoming messages.
• Our switchboard hours are 0800 to1700hrs Monday to Friday.  No patient calls are answered in Urgent Care evenings and weekends.